About this Allergen Notice
That Menu App LLC (“Company,” “we,” or “us”) provides software that restaurants use to publish their menus, including information about the ingredients and allergens in the dishes they serve. This notice explains where that information comes from, what it does and does not tell you, and what we ask you to do before you order. It applies whenever you view a menu through That Menu App, including a menu you reach by scanning a code at a table.
Please read this notice together with our Terms of Use and our Privacy Policy.
The disclaimer that applies to every allergen result
Allergen results are based on information provided and confirmed by the restaurant. They are not a guarantee that an item is allergen-free. Ingredients, suppliers, recipes, and preparation methods may change, and cross-contact can occur. If you have a food allergy or sensitivity, you must tell the restaurant before ordering and confirm your needs with staff.
Where allergen information comes from
The restaurant is the source. A restaurant's own people enter and maintain the recipes, ingredients, and allergen details for the dishes on their menu, and the restaurant is responsible for keeping that information current and accurate. We do not prepare food, inspect kitchens, or test dishes, and we cannot independently confirm what is in a dish or how it was made.
We organize the information a restaurant provides — for example, by relating an ingredient to the allergen groups it belongs to — so that a menu can be searched and filtered. That organization does not add knowledge about a dish that the restaurant did not provide.
What a confirmation label means
A dish may be shown as confirmed, or as not confirmed, for allergen information. Confirmed means that a person at the restaurant reviewed and confirmed that dish's allergen information at a point in time. It is a statement about the record, not a laboratory result, and not a statement that a dish is suitable for you. Where a restaurant has not confirmed a dish's allergen information, we say so rather than presenting the dish as though it had been reviewed.
Cross-contact
Restaurant kitchens are shared environments. Cooking surfaces, fryers, utensils, preparation areas, and staff are typically used for many dishes, and an allergen can transfer to a dish that does not list it as an ingredient. Ingredient information cannot describe that possibility, and no filter applied to a menu can remove it. Only the restaurant can tell you how a dish is prepared and what precautions its kitchen can take.
Filtering a menu is not a substitute for speaking to staff
When you tell us which allergens you avoid, we use the information the restaurant provided to narrow what you are shown, and we do not treat missing or unconfirmed information as though it were a clearance. Filtering is a starting point for a conversation with the restaurant. It is not a clearance, not an assessment of your individual health needs, and not a substitute for telling staff about your allergy.
What we ask you to do before you order
Tell the restaurant about your food allergy or sensitivity before you order, every time, even if you have eaten the dish before. Confirm with staff that the dish, as it will be prepared for you, meets your needs. If you are not satisfied with the answer you receive, do not order the dish. If you carry emergency medication, keep it with you. In an emergency, contact your local emergency services.
Information can change
Menus, recipes, suppliers, and preparation methods change, sometimes between one visit and the next, and information published through our software may not yet reflect a change the restaurant has made. Treat what you see as the restaurant's most recently published information rather than a live description of the dish in front of you.
This notice is not medical advice
Nothing in this notice is medical advice, a diagnosis, or a treatment recommendation. Speak with a qualified healthcare professional about your allergies and about how to manage them when you eat out.
Restaurants publishing through That Menu App
If you publish a menu through That Menu App, you are responsible for the accuracy and currency of the ingredient and allergen information you enter, for reviewing that information when a recipe, supplier, or preparation method changes, and for answering guests' questions about the food you serve.
Changes to this notice
We may update this notice. When it changes materially, guests are asked once to review and accept the current version of the documents presented when a menu is opened.
Contact Information
Questions about this notice may be sent to legal@thatmenuapp.com. For product, account, or support questions, write to support@thatmenuapp.com. Our postal address is That Menu App LLC, PO BOX 803, Keller, TX 76244.